FAQ Brooks Howard Wedding

HOW MUCH IS THE DEPOSIT?

  • 4 night stay = $40 per person
  • 7 night stay = $70 per person
  • Any additional nights are $10 per person

WHEN IS THE DEPOSIT DUE?

February 9, 2022

HOW DO I FIND OUT MORE ABOUT THE ROOM CATEGORIES? 

SECRETS ACCOMMODATIONS

DREAMS ACCOMMODATIONS

WHAT IS PC / PREFERRED CLUB?

SECRETS PREFERRED CLUB

DREAMS PREFERRED CLUB


WHY WILL IT TAKE UP TO 3 BUSINESS DAYS FOR YOU TO PROCESS MY DEPOSIT?

Lotus Global Tours is a full service travel agency. We provide travel services to many groups and individuals. Due to the high demand for rebooking trips from 2020 and 2021 we may need a couple days to process your reservation. Please have patience. If you have an urgent need you can always text Jodi at 646-491-3148. If it is not urgent please send an email to jodi@lotusglobaltours.com and she will get back to you within 24 hours.

DO I NEED TO PURCHASE THE TRANSFER FOR $44 NOW? WHAT IS IT?

  • No. You can pay for the transfer when you make your final payment.
  • This is a shared ROUND TRIP transfer from CANCUN AIRPORT to the resort.
  • If you are a large group traveling together we can also quote a PRIVATE TRANSFER. If you want a private transfer quote we can look at that once your airfare is purchased. 


WHY SHOULD I BOOK MY ROOM WITH THE GROUP ROOM BLOCK?

  • We have secured a room block with the wedding group department. Our group includes a WELCOME RECEPTION, REHEARSAL DINNER & BEACH PARTY.
  • If you book directly through the hotel we cannot guarantee your admittance to any of the private functions except the actual wedding and reception. 
  • If you do not book your room with our group Jodi can not help you with your trip in any way. This includes but not limited to COVID testing polices & Mexico entry requirements.
  • You’ll also get some surprising gifts along the way because we always take care of our travelers.

CAN I CHANGE MY ROOM CATEGORY LATER?

    • MAYBE. The sooner you let us know you want to change your room category the more likely we can book it for you. All changes are based upon availability at the resort.

IF I PURCHASE THE PLEASANT HOLIDAYS INSURANCE WITH MY ROOM WHEN DO I NEED TO PAY FOR IT?

  • Unless I instruct you otherwise, you will submit payment for the insurance when you make your final payment towards your room or when you purchase your airfare. Whichever comes first.

THE RESORT IS ALL INCLUSIVE, WHAT DOES THAT MEAN?

With Unlimited-Luxury® everything is included with your stay - from best-in-class service and gourmet restaurants and top-shelf drinks to endless day and nighttime activities. Your Unlimited-Luxury® privileges include all meals.

CLICK HERE FOR MORE DETAILS

WHAT IS THE PER NIGHT COST FOR CHILDREN?

  • No cost for children under 3
  • Children 3-12 years are $70 per night
  • Children 13 and older are charged the regular adult rate

WHEN IS THE FINAL PAYMENT DUE?

90 days prior to your check in date

WHEN AND HOW CAN I PURCHASE MY PLANE TICKET?

  • You can purchase your plane ticket on your own or Jodi can assist you.
  • Group rates will be available
  • You can book with the group or Jodi can assist you with another flight
  • Flights generally are not available until about 330 days prior to travel date
  • Southwest flight are often released later than the 330 days

We will continue to update this document. Please post questions on the Facebook group page or contact jodi via email jodi@lotusglobaltours.com