Payment and Cancellation: Payment for the full amount due for any Expedition Tour is due 120 days before the departure date of the first product of service on your booking. If full payment is not received by the due date, the Tour Operator may change the rate payable or may treat the booking as cancelled and may, in its sole discretion, retain the deposit paid on booking as a cancellation fee. If a Tour is booked less than 120 days before the departure date of the first scheduled departure on your itinerary where an Expedition Tour is included, then the full amount is payable at the time of booking. If payment terms differ from those outlined in this section, the applicable terms will be communicated to you prior to booking and will also be detailed on your invoice.
You may cancel your booking by notifying the Tour Operator. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the Tour Operator and are expressed as a percentage of the total price paid for the cancelled Tour, product or service (excluding any insurance products).
Cancellation Terms for Expedition Trips:
(a) Cancellation 90 days or more before first departure on relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms and the remainder of the payments to the Tour Operator for the cancelled Tour will be refunded.
(b) Cancellation 60-89 days before first departure on relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms and an amount equal to 50% of the remainder of the payments made to the Tour Operation for the cancelled Tour will be refunded.
(c) Cancellation less than 60 days before first departure on relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms and no further refund will be payable.
Cancellation of Pre and Post Cruise Accommodations, Add-On Packages, Kayaking, Camping, and Theme Packs:
(a) Cancellation 60 days or more before first departure on relevant booking: All payments made to the Tour Operator will be refunded.
(b) Cancellation less than 60 days before first departure on relevant booking: no refund is payable.
Expedition Service Providers:
The Vessel used in Expedition Tours carries onboard service providers, which may include medical staff, spa personnel, or entertainers who operate as independent contractors. Their services and products are charged as Optional Extras and they contract directly with you to provide any products and services you request. Neither the Tour Operator nor the Carrier is responsible for these Optional Extras and will not be liable for the acts or omissions of these service providers.
Shore excursions on Expedition Tours (“Shore Excursions”) are subject to their own set of terms and conditions, separate and apart from these Terms, and may be reserved after an Expedition Tour has been booked and confirmed. It is your responsibility to ensure that you are fit to participate in Shore Excursions.